Frequently Asked Questions When Hiring A Cleaning Service

If you need your house or office sanitized, then hiring a cleaning firm can ensure that your furniture is tidy and your tabletops and floors are germ-free. However, clients have many questions regarding cleaning services, but they may find it tricky to get all the answers they’re seeking. To ensure you have all your doubts cleared, Fine German Housecleaning wants to arm you with the most accurate information about cleaning services. To do this, we’ve answered some of the most frequently asked questions about hiring a cleaning service.

1. How much is the residential cleaning service for my home?
We price our residential cleaning services based on several individual factors, including the size of the house, number of bedrooms, number of bathrooms, the frequency of the cleaning services, number of occupancies, and pets. Consequently, we will be happy to schedule a free in-home estimate appointment for discussing your cleaning requirements, concerns, the scope of work, and pricing.

2. Why are some maid services cheaper?
The “independent” residential cleaning services that operate underground in Marin County may seem like they are saving you money, but in the long run, they could cost you more. These cleaners could become a headache to consumers and the cleaning industry, as they often hire illegals and do not pay taxes. Moreover, these house cleaners are perhaps uninsured, and if they get hurt in your house, you have to pay for their recovery. For this reason, always choose a professional cleaning service to take care of your cleaning requirements.

3. Are you insured and bonded?
Yes! Your safety and protection are our most top priority. We carry several insurance types, including liability and workman’s compensation for all of our cleaning technicians.

4. Are your cleaning technicians employees or subcontractors?
All of our cleaning technicians are employed by us and receive fair living wages for their work.

5. Does your staff speak English?
It’s one of the most popular questions we receive. Therefore, we go to great lengths to make sure you can communicate with our maids. Besides this, our cleaning technicians can read and speak in English as we offer customized house cleaning solutions.

6. Who provides the cleaning materials and equipment?
Sanitation and the avoidance of cross-contamination are a big deal in our line of work, so we bring our own laundered and disinfected cleaning towels into your house. However, we utilize your vacuum cleaner if it’s sufficient for doing the job and use your cleaning products while keeping you informed when they run out. Alternatively, we can use our own supplies for a small fee if that’s what you prefer.

7. Are my valuables safe with your cleaning technicians?
We carry out criminal background checks on every prospective employee. We also verify job history and conduct employment verifications as we rank your safety and security at the top of our business priorities.

8. What if I’m not satisfied?
We offer 100% guaranteed customer satisfaction. If you are not satisfied, you can give us a call within twenty-four hours of the cleaning, and we will return within a couple of days and clean any unsatisfactory areas. If we still cannot meet your needs, we will issue you a refund in most cases.

If you have any more questions about our cleaning services, get in touch with Fine German Housecleaning. As a leading residential and commercial cleaner in San Rafael, California, since 1992, we’re dedicated to rendering professional deep cleaning services.

Our services include house cleaning, office cleaning, post-construction cleaning, and move-in and move-out cleaning. We also offer COVID-19 disinfecting services for our clients.

We serve clients across San Rafael, San Francisco, Novato, Piedmont, Oakland, Marin County, North Bay, Mill Valley, Corte, and Madera. We also cover Fairfax, Berkeley, East Bay, Bay Area, San Anselmo, Sausalito, Ross, Larkspur, Tiburon, Belvedere, Greenbrae, and the surrounding areas.

To learn more about how we can help you, please click here or contact us by clicking here.